IT Service Desk Analyst

Responsibilities

• Basic troubleshooting of hardware, software, and network issues
• Providing excellent customer service to corporate users
• Creating and managing incident tickets in compliance with Service Level Agreements
• Assisting with routine hardware and software installations
• Following established procedures and guidelines, updating team documentation as needed
• Collaborating with senior team members for issue resolution
  
  
  

Required Knowledge, Skills and Abilities

• Good verbal and written communication skills
• Basic knowledge of computer hardware, software, and current versions of Windows and MacOS
• Knowledge on iOS, and Android are desirable
• Demonstrates strong analytical and critical thinking abilities
• Possesses a quick grasp and aptitude for learning new concepts and technologies
• Exhibits strong teamwork skills by actively collaborating, supporting colleagues, and fostering a cooperative work environment to achieve shared goals
  
  
  

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience
• 1 year of experience in an IT Support Role is desirable
• Familiarity with Active Directory/Entra user and group management
• Basic understanding on LAN (Local Area Network) and WAN (Wide Area Network) networking principles
• General knowledge of Microsoft 365 Applications